SHIPPING

POSTAGE PRICE

Shipping within the UK: Free Delivery

Shipping within the EU: £10

Shipping within America & Canada: £15

Shipping within Australia: £20

Rest of the World: £30

Busy periods such as national bank holidays may also affect delivery times. We do not process orders on national holidays, we advise you to order in advance to avoid any delays.

Orders within the UK ship via Royal Mail/DHL (fully tracked) and typically arrive 2-3 business days after production. If we are experiencing a high volume of orders, shipments may be delayed. If you still haven't received your order in relation to the delay, we will contact you via email. In some circumstances, orders can be combined to save on shipping costs. To combine multiple orders, email studio@robertjesse.co.uk as soon as possible after placing your order.

TAX, DUTIES & CUSTOMS

All countries outside of the US may be subject to customs charges upon delivery into the destination country. Please note that these charges are the responsibility of the customer and are not covered by us. While we do our best to ensure smooth delivery, there may still be potential delays due to customs processes for which we cannot be held responsible.

CURRENCY FLUCTUATIONS

Payments are taken in GBP (£), if ordering abroad, the checkout may display your local currency. As exchange rates fluctuate, we cannot control the exchange rate at the time of purchase and at the time of return. We will not be liable for currency fluctuations, should there be a difference, it will be very small.

YOUR RIGHTS: Nothing in these terms will affect your statutory legal rights.

RETURNS

UK RETURNS

If you’re based in the UK:

  • Email our customer service team at studio@robertjesse.co.uk within 14 days of receiving your order to request a return.

  • Return the item in brand new condition, with original packaging and tags, to;
    Unit7-019, Thames-side Studios, Harrington Way, London, SE18 5NR, United Kingdom.
    (Please note, you are responsible for the shipping costs.)

  • Once we receive your order, we will inspect it before confirming your refund.

  • Please allow up to 14 days for your refund to be processed.

Please note: return shipping is at your own cost and responsibility.

  • Once your item has been received and inspected, we will confirm whether your refund can be approved.

  • Please allow up to 14 days for your refund to be processed.

  • We cannot accept returns if the garment has been worn, washed, or stained.

  • We do not accept returns on archive pieces, one-of-one items, altered garments, made-to-order items, or items marked as 'Sale'.

US RETURNS

If you’re based in the US:

  • Email customer service at studio@robertjesse.co.uk within 14 days of receiving your order.

  • We’ll send you a payment link to cover return shipping. Once completed, we’ll issue your return label and instructions for drop-off.

  • Once your return is received and inspected, your refund will be processed within 14 days.

  • Duties and taxes paid at delivery are non-refundable.

  • Garments must be unworn, unwashed, and in brand new condition.

INTERNATIONAL RETURNS

Email us at studio@robertjese.co.uk within 14 days of receiving your order.

  • We’ll send you a return shipping link (pricing varies by country). After payment, we’ll provide your label and instructions.

  • Once the return is received and inspected, we’ll process your refund within 14 days.

  • Duties and taxes paid at delivery are non-refundable.

  • Garments must be returned in brand new condition with original packaging.

NON-RETURNABLE ITEMS

We do not accept returns or exchanges on the following:

  • Made-to-order pieces - The 14-day cancellation period does not apply. Returns or exchanges are only accepted if the item is faulty or not as described. (UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.)

  • Garments altered to your specifications

  • Archive or one-of-one items

  • Sale items

  • Worn or damaged items